Hi Folks,

i’ve got a pretty strange problem with my recently baught fw16e in a motif xs6:

OS on pc-side is w7-64,
OS on XS is current,
Steinberg-drivers are current,
Only FW-connection between PC and XS, neither USB nor 5pin DIN.

DAW is Cubase 9 pro, installed the VST version of the XS Editor.

This all works pretty well: i can sync the editor with the XS, i can change local on/off and so on, even if i change the track on the XS, the selected row in the VST changes.
everything fine so far.

BUT: even though in cubase and the VST, I see (3)MIDI-Ports belongig to the XS, i cannot see ANY midi data transferred, so i cannot PLAY the XS (except for local on), so no note on/ note off or controllerdata reaches cubase.

neither can i get audio routed to the XS.

this looks strange, as the VST seems to work well.

Before i installed the fw16e, i used USB-Midi, which worked, but I need the audio-channels…

any hints on this?

best,
case

one more thing:

i just tested the standalon XS Editor and it shows the same behaviour.
So I think we can forget about cubase here, it’s a fw16e/windows/XS problem....

thing is: i can sync, but i never see incoming MIDI notes…

strange.

Before we get into possible Windows issues, check this XS setting…

Press [UTILITY] > [F1](General) > [SF4](AutoLoad)
What is “IEEE1394 Driver” set to?
It should be “FW”, not “mLAN”.
If “FW”, stop here and let us know.
Otherwise…
If incorrect, press [INC/YES].
There will then be a message displayed.
Press [EXIT], and then [STORE] the Utility settings.
Turn off the XS power, and reboot it.
There will be a short updating procedure after the boot.
Verify that the “IEEE1394 Driver” setting is now “FW”.

If the above doesn’t help, let us know - there may be Windows driver installation issues to check.

rehi,

yes, it reads FW. (and i rebooted the XS several times, still reads FW)

i already disabled Intel Speedstep in the Bios and ran different variantions of the settings of ysfwutility.

what really strikes me is that the syncing from the Editor is working!

just no audio/no midi.

OK, next we can look into driver installation.

With both the XS and computer booted, and FW cable connected…

Open the Win 7 Device Manager.

Under Sound, video and game controllers you should find the following:
Yamaha FW16E
Yamaha Steinberg FW Bus
Yamaha Steinberg FW WDM Audio
Yamaha Steinberg FW WDM MIDI

None of them should have a yellow exclamation point next to it. If any do, the driver installation for that device isn’t functional. Click on the device, choose to update the driver (or whatever Win 7 calls it). A window should open - choose not to allow Windows to connect to Windows Update. Click “Next”, then choose to install the software automatically. Click “next” - that usually will do the trick.

Let us know what you find.

just two more things: i can set several thins from the editor, e.G. when i turn the arpeggio-switch in the SW-Editor, the light on the XS lights!, same for the AF switches and the knob controls.
The reverse direction works, too. Pressing a Hardware Button is represented by a light in the software.

as far as i could see, this changes, when the deviceID is set not to match.

best,
case

The four entries read exactly as you stated.
no exclamation marks.

nothing to do, sorry.

cbr_case - 28 March 2017 08:35 PM

just two more things: i can set several thins from the editor, e.G. when i turn the arpeggio-switch in the SW-Editor, the light on the XS lights!, same for the AF switches and the knob controls.
The reverse direction works, too. Pressing a Hardware Button is represented by a light in the software.

as far as i could see, this changes, when the deviceID is set not to match.

best,
case

Well, that seems to indicate that there is MIDI communication between the XS and computer in both directions.

rehi,
sorry, our posts crossed.
as written above, the 4 drivers show no issues.

best,
case

In a way, maybe. But not using the WDM driver, i think.
Cubase does not recognize it.
Even the remote func (which worked using the MIDI via USB), is not working anymore, so my guess is that the culprit here could be the WDM driver (or the interfacing to the FW driver, as Audio is also unavailable).

but how do we investigate further?

apart from me going to sleep in a few minutes, it’s 10min to 3AM here in DE…

best
case

As far as Cubase goes, did you install the XS Extensions?

Gute Nacht - bis Morgen.  :-)

As far as i remember, i just installed the VST Version of the XS Editor.
Is there anything more I’d need?

It all worked pretty well using USB.

I’ll really have to get some sleep now.
Thanksalot for you help so far, read you t’morrow…

AFK,
best,
case

You’re welcome.

For “tomorrow"…
The Extensions help with Cubase automatic identification and setup of MIDI and Audio Ports.

MOTIF XS Extension/MOTIF-RACK XS Extension Owner’s Manual:
http://download.yamaha.com/file/10770

MOTIF XS Extension V1.6.1 for Windows works for Cubase 8.0.10 “or later”, although I’m not sure than means Cubase 9.
You can get it here:
http://download.yamaha.com/search/detail/?site=usa.yamaha.com&language=en&category_id1=16277&product_id=106375&asset_file_language=EN&asset_id=21078
Be sure to read any included documentation.

Although written before the FW16E was available, this should mostly apply (but ignore software version numbers):
http://www.motifator.com/index.php/support/view/motif_xs_ysfw_setup_windows

If that doesn’t resolve the problem, you might try posting at Steinberg’s forums.
https://www.steinberg.net/forums/viewforum.php?f=202

rehi!

i read through the docs of the Extension, the suggestion is to install them once the fw connection is up and running, which it isn’t, so I’ll leave that for later.

i just recall a small error i made yesterday:
first, i had to set (and store) the FW (not mlan) mode inside the XS. did that and stored.
then i had to switch OFF the XS to start installing the fw-drivers on the PC. did that.
after that, i was supposed to switch the XS back on, which should then trigger the installation of the WDM drivers on the PC.
That did NOT work on the first attempt!
(reason was: i use an autoload file, stored the mlan settings on the XS, but NOT inside the autoload, so ‘twas back to mlan!)
possibly that confused the fw-driver on the pc and it installed something wrong.
after that i switched to FW, stored, erbooted the XS and then the installation of the WDM drivers started.
Nvertheless it MIGHT be messed up…
So I guess I’ll try to de-install the FW drivers and start all over once again.

I’ll keep you informed, if things go better then.
it still might take a few hours, as i’m at work right now.

best
case

This should not be a complicated procedure. Try the following…

1) Make sure the IEEE1394 Driver setting is “FW”, and remains so.
2) Verify the Yamaha FW devices under Sound, video and game controllers in Device Manager are as previously detailed.
3) If the FW devices in step #2 don’t show yellow exclamation points, then assume FW is “up and running”. Otherwise, reinstall as needed.
4) Install the XS Extensions.
5) Cubase setup should be similar to that in the support article previously linked to.

I have both an XS6 and an XF6 with FW16E interfaces. They installed and are running without problem. Hopefully you’ll have a similar experience.

there never were any exclamation points in der devicemanagers fw-devices
i followed the steps above in detail and apart from some small differences in the cubase setup, the behaviour of cubase is the same.

i never see any midi or audio ativity (e.g. in the cubase transport section) this is especially true for sampled audio, just being sent to the XS. this is completely typical for a non-working audiointerface.

i see all audio I/Os, i see three MIDI ports, i can select and activate them, but they simply refuse to work. The XS-Editor VST changes settings on the XS and vice versa, but the remote-mode (Blinking remote-light on XS) does NOT work (which it did using USB).

my pc-fw card does have a VIA chipset.
i have another one with an ALI chipset.
I think, i’ll give the ALI a try…