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Viewing topic "Purchased Vintage Keys, don’t have the file!"

     
Posted on: August 27, 2015 @ 07:07 PM
DallasXanadu
Total Posts:  76
Joined  05-20-2015
status: Experienced

So I purchased the Vintage Keys, was told I’d receive an email with download instructions?  This is all I’ve got.  Anybody know where the file went or how I contact them?  The 800 number goes straight to voicemail and nobody seems to ever call back.

Company: KEYFAX NEWMEDIA,INC.
Reference Number: 1000xxxxx-34.95-4d3d

Subtotal: $34.95
Tax: $0.00
Shipping: $0.00
Total: $34.95

KEYFAX NEWMEDIA,INC.

Thanks for shopping with us.

  [ Ignore ]  

Posted on: August 27, 2015 @ 07:17 PM
benj00
Total Posts:  113
Joined  06-03-2011
status: Pro

You should’ve received another email.  Check your inbox and spam . One is a basic receipt and one has more info along with download links.

  [ Ignore ]  

Posted on: August 27, 2015 @ 07:32 PM
DallasXanadu
Total Posts:  76
Joined  05-20-2015
status: Experienced

Well, son of a gun, there it is in the spam folder.  Figure if one made it through they all would. It’s almost always the simplest explanation. Thanks!

  [ Ignore ]  

Posted on: August 27, 2015 @ 07:46 PM
MrMotif
Total Posts:  1122
Joined  10-02-2002
status: Administrator

Hi there,

Glad you found the file. Yes, we are not alone in having to deal with the hornet’s nest of vagaries that is email these days. Between your own settings, The Google Email Police, local servers and professional spammers jamming up the works it is a challenge.

We do answer calls whenever possible at the office but the surest way to reach us is email or a message to which we will then respond. We are in California and, much as we like to think the whole world is here as well, we do realize some people live in Boston, London, Toyko, or even Sydney and so time zones can exacerbate the difficulty of finding us ‘in’.

  [ Ignore ]  

Posted on: September 07, 2015 @ 10:40 AM
CologneKeys
Total Posts:  24
Joined  03-01-2014
status: Regular

Hi there,

on 4th of September I purchased Vintage Keys, too - and got nothing in return :-(( (sorry I Forgot: I got the bill via PayPal)
There ist nothing in the JunkFolder, too ...
What’s up???

Regards from Cologne

Christoph

  [ Ignore ]  

Posted on: September 07, 2015 @ 12:42 PM
cmayhle
Total Posts:  3116
Joined  10-05-2011
status: Guru
CologneKeys - 07 September 2015 10:40 AM

Hi there,

on 4th of September I purchased Vintage Keys, too - and got nothing in return :-(( (sorry I Forgot: I got the bill via PayPal)
There ist nothing in the JunkFolder, too ...
What’s up???

Regards from Cologne

Christoph

CologneKeys, do you realize you ordered right at the beginning of a major holiday weekend here in the U.S.?

PayPal processes instantly, without regard to the vendor.

After today, I’ll bet you get your product pretty quickly!
(Happy Labor Day!...U.S.)

  [ Ignore ]  

Posted on: September 07, 2015 @ 07:08 PM
CologneKeys
Total Posts:  24
Joined  03-01-2014
status: Regular

Hi there @motifator

ThanX for your message.
I haven’t been in deep trouble cause I know you’re honest people :-)but I thought the process of selling a software product runs fully automatic as it does here in Germany ;-))
By the way ... what’s about a Labor Day Discount???
Ok - I’m just kidding ...
Best regards from Cologne
Carpe diem

Christoph

  [ Ignore ]  


 
     

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